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Can't print? Can't scan? look here...

There were 17 articles found in this category:

  1. questionVx810 Card Terminal Troubleshooting
    Vx810 and Ocius Sentinel Troubleshooting N.B: As with any Till issues, you are advised to call the WinTill Support line as soon as the issue arises. Only a WinTill Engineer should perform the actions required to resolve the issue. FAQ: The Retail Sales Entry screen and/or the card terminal is ...
  2. questionUnable to Enter The Float
    The till software will always ask the operator to enter a float at the beginning of a session. If you are not asked to enter the float at the beginning of the session please check the following - Check the status of the current session by accessing the Session Summary reports on the Epos termina ...
  3. questionMy Session Summary Report is Wrong
    If you think that the session summary report details are incorrect firstly check that the start and end dates and times for the session are as you expect them to be. If you need a report for a certain date and the session doesn't cover this then run the Dated Summary instead. (See Till Report-Se ...
  4. questionThe Session Did Not End Correctly or My Report Did Not Print Out
    If the user thinks that their last session didn't end correctly or didn't print out the Session Summary report you should firstly check the status of the current session by accessing the session summary reports for the Epos terminal in question. See Till Report-Session Summary. The sessions are ...
  5. questionTills Not Polling
    If a branch or individual machine is not polling please check the following before contacting Support: Check the Polling Logs for the machine or branch in question. Can you connect to the machine or communicate with the machine at all? If not: - Ensure that the machine is physically on the netwo ...
  6. questionMy Tills Are Polling But The Data Has Not Been Sent or Retrieved
    If your tills appear to be polling correctly, and there are no communciation failures in either the Polling Logs or the Exception Manager, then you should firstly check on the following: Is the Polling Operation set up correctly? Send and Retrieve operations can be actioned independently of one ...
  7. questionThe User is Unable to Access Certain Functions
    If the function the user is trying to access is simply 'not there' or they are receiving an Unauthorised message when they select the function then it is likely that they are not authorised to use this particular function. Each user only had access to the functionality to which they have been au ...
  8. questionProduct Information Enquiry - Known Issues
    Item Not Found Error Message Version Affected - 1.x Sympton - A Product is searched for found and selected, or a Product is scanned. The error message 'Item not found' appears. However, the Product does exist and can be seen on the system in other modules such as the Stock Enquiry module and S ...
  9. questionTill Receipts Not Printing
    Till receipt, gift vouchers, gift receipts, returns slips etc are not being printed at the end of a transaction - this may also be accompanied by the cash drawer failing to open. Have you got paper in your printer? Sounds obvious but we have on occasion diagnosed this to be the 'fault'! This wo ...
  10. questionWinTill Installer - Known Issues
    Installer Rollback Version Affected - 38 Symptom - The Installer rolls back during install and does not install, no error message displayed. Cause - HKLM\Software\SlyDevelopment registry key does not exist. This only affects new installs. Solution - Manually create HKLM\Software\SlyDevelopment r ...
  11. questionCustomer Details Not Being Added To A Transaction
    Module - WTCustMntSvc (Customers Web Service) Version Affected - All Symptom - The customer search works fine, giving a list of results. However, when a customer is selected from the list they are not added to the transaction and no error message is displayed. Cause - The firewall on the webserv ...
  12. questionUnable to Process a Referenced Return
    What is the problem you are encountering? If you do not have the options to process a return then you are most likely not authorised to this function - See I Can't Access Something I Think I Should Be Able To! for more details. If you are receiving error messages when you enter or scan the rece ...
  13. questionReport Engine Initialization Error - Client Machines
    Error Message Received When Trying To Run Reports on a Client Machine Version Affected - All Symptom - Recieving error message 'Report Engine Initialisation Error' when trying to run reports on a client machine Cause - SQL Native Client Driver isn't installed on the machine. Solution - Install ...
  14. questionTill Repeatedly Re-booting
    Version Affected - All Symptom - The till is repeatedly re-booting itself for no apparent reason. Cause - This of problem can be caused by all electrical equipment, two way radios and cordless phones in particular. Solution - Ensure that all two way radios and any other electrical equipment is ...
  15. questionRetail Sales Entry - Known Issues
    Failure to update stock records Version Affected - 1.x, 2.x, 3.0 Sympton - Stock server records not being created at the end of a transaction. Cause - The Retail Sales Entry module cannot write to the Stock Server Client Transaction directory because the permissions aren't correctly set on the ...
  16. questionBarcode Scanner Not Working
    WARNING Some barcode scanners use lasers to read barcodes - NEVER look directly at the light as this could damage your eyes. The first thing to check is whether or not the scanner is powered up and working normally. You can do this by placing your hand in front of the barcode scanner (if you nor ...
  17. questionShipping Note - Not available in branch
    Check the Exception Manager for any outstanding issues. If you have EDI links to other systems confirm that the shipping note is visible on your WinTill system at head office. Check the polling logs Contact support