WinTill :: Knowledge Base



My Tills Are Polling But The Data Has Not Been Sent or Retrieved

If your tills appear to be polling correctly, and there are no communciation failures in either the Polling Logs or the Exception Manager, then you should firstly check on the following:

Is the Polling Operation set up correctly? Send and Retrieve operations can be actioned independently of one another, is the correct operation selected? See
Polling-Configuring Schedules

Has the Polling Operation completed, if a large amount of data is being transferred it can take a short while for the system to update.

If you are importing data from a 3rd Party ERP system check that the data has been successfully imported into the Head Office before polling the tills.

If you require futher assistance please contact Support with details of the problem.


Related Articles

Attachments

No attachments were found.

Visitor Comments

Article Details

Last Updated
21st of September, 2011

Would you like to...

Print this page  Print this page

Email this page  Email this page

Post a comment  Post a comment

 Subscribe me

Subscribe me  Remove from favorites

Remove Highlighting Remove Highlighting

Edit this Article

Quick Edit

Export to PDF


User Opinions

No users have voted.

How would you rate this answer?




Thank you for rating this answer.

Continue