WinTill :: Knowledge Base



Returns

Returning an Item at the Till Point

    Referenced Returns:

  • Enter the sales screen and either scan or manually enter the receipt number.

  • The screen below will appear with details of the original transaction.

return 2.gif

  • Select the item(s) you wish to return and press the Return Selected Item(s) button, you will then be asked to select a reason for the return. At this point you may continue to add or return items or complete the transaction in the usual manner by pressing the tender button and selecting the method of payment for the transaction

    None Referenced Returns:

  • If you select Item - Return the screen below will appear where you can either enter the receipt number (to perform a Referenced Return as above) or select No Receipt to perform a none referenced return.
returns 1.gif

  • If you select No Receipt a list of return reasons will be shown, select the relevant reason. You will then be asked to scan or enter the item code.

  • As with Referenced Returns you may continue to add or return items or complete the transaction in the usual manner by pressing the tender button and selecting the method of payment for the transaction.

    Required User Privileges:

    To process referenced returns and none referenced returns users will need to be allocated the following security settings.

    Referenced Returns: Till -Return Item
    None Referenced Returns: Till - Perform Non-Referenced Return



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Article Details

Last Updated
21st of September, 2011

Reference Release
3.11

Module ID
647

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