WinTill :: Knowledge Base

Customer Details Not Being Added To A Transaction

Module - WTCustMntSvc (Customers Web Service)
Version Affected - All

Symptom - The customer search works fine, giving a list of results. However, when a customer is selected from the list they are not added to the transaction and no error message is displayed.
Cause - The firewall on the webserver machine is blocking the "IIS Worker Process" application (C:\WINDOWS\SYSTEM32\INETSRV\W3WP.EXE). This means that any webservice which requires access to a local resource such as another webservice locally or a local component is being blocked. In this instance, the Customers Web Service communicates with the Contacts Web Service, which is done locally.
Solution - Configure the firewall on the webserver machine to allow the IIS Worker Process. E.G in McAfee, Open the console, Select the Application List, and change IIS Worker Process from Blocked to Allow.

This is caused by the settings being configured incorrectly, it is not an issue with the software.

Issue confirmed

Related Articles

No related articles were found.


No attachments were found.

Visitor Comments

Article Details

Last Updated
11th of March, 2011

Reference Release

Module ID

Would you like to...

Print this page  Print this page

Email this page  Email this page

Post a comment  Post a comment

 Subscribe me

Subscribe me  Add to favorites

Remove Highlighting Remove Highlighting

Edit this Article

Quick Edit

Export to PDF

User Opinions

No users have voted.

How would you rate this answer?

Thank you for rating this answer.