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Support
We are able to provide a telephone support package for all of our software
products. Generally telephone support is available six days per week(Mon-Sat) between 09:00AM and
06:00PM excluding bank holidays, however, support at other times can be arranged if required at
additional cost.
Support is offered at two levels:-
- Telephone Only - operators are available to discuss problems and general functionality issues.
- Telephone plus Remote Connection - operators can not only discuss issues but also access a customer's
machine, using third party communication software, in order to rectify problems or show the user on screen
how to acheive a specific task. If necessary complete machine reinstallations can be carried out with this level of support.
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